Quick Highlights:
- Mahindra XEV 9S gets new ‘Custom’ drive mode for Pack Three variants.
- Introduced to address concerns about soft adaptive suspension.
- Users can individually adjust suspension, steering, powertrain and climate settings.
- Likely to be offered to existing owners via OTA or dealership update.
Mahindra XEV 9S Gets New Custom Drive Mode
Mahindra & Mahindra has rolled out a significant update for its flagship electric SUV, the Mahindra XEV 9S, introducing a brand-new ‘Custom’ drive mode aimed at improving the overall driving experience.
The XEV 9S, positioned as the brand’s first mass-market electric 7-seater SUV, has already emerged as a strong seller. In fact, select variants are currently witnessing a waiting period of up to 9 months, underlining the strong demand.
While initial reviews have been largely positive, some feedback pointed towards the SUV’s adaptive suspension setup—prompting Mahindra to respond with this thoughtful update.
What Was the Issue?
The concern primarily revolved around the adaptive suspension available exclusively in the Pack Three trim.
During test drives, the suspension — especially in default and comfort-oriented modes — was found to be noticeably soft. While this setup was intended to enhance ride comfort, it resulted in constant vertical body movement over uneven surfaces. At higher speeds, this movement could feel slightly unsettling.
Interestingly, the issue was not present in Race mode, where the suspension becomes firmer and body control improves significantly. However, using Race mode full-time is not practical. It sharpens throttle response, stiffens steering, alters regenerative braking, and increases energy consumption — clearly tuned for performance rather than daily commuting.
The New ‘Custom’ Drive Mode Explained
To strike a better balance, Mahindra has introduced a fully configurable ‘Custom’ drive mode.
This new mode allows drivers to individually adjust:
- Suspension stiffness
- Powertrain response
- Steering feedback
- Climate control settings
For instance, you can now set the suspension to a firmer setting (similar to Race mode) while keeping the steering light and relaxed like Comfort mode. Personally, I think this flexibility is exactly what premium EV buyers expect today — especially in a vehicle positioned as a family-oriented 7-seater.
This granular control allows users to create a drive profile tailored to their preferences, rather than being confined to preset combinations.
Availability: Who Gets It?
The Custom drive mode will be standard on all newly manufactured XEV 9S Pack Three variants.
It is available only on Pack Three trims, as these are equipped with adaptive dampers.
Pack One and Pack Two variants continue with passive dampers, so they do not receive this feature.
The Custom mode joins the existing drive modes: Default, Everyday, Range, and Race.
What About Existing Owners?
As of now, Mahindra has not officially confirmed how current Pack Three owners will receive the update. However, there are two likely possibilities:
- OTA (Over-The-Air) software update, or
- Installation at authorized dealerships
Given Mahindra’s increasing focus on software-driven enhancements in its EV lineup, an OTA rollout seems highly probable. If that happens, it would further strengthen the XEV 9S’ appeal as a tech-forward electric SUV.
Why This Update Matters
The introduction of the Custom drive mode shows that Mahindra is actively listening to customer feedback. Rather than forcing drivers to choose between comfort and control, the brand now offers a middle ground.
In my view, this move not only resolves a specific concern but also enhances the XEV 9S’ premium positioning. As EV buyers become more discerning, such software-led refinements could become a key differentiator.
With this update, the Mahindra XEV 9S takes a step forward in delivering a more refined and customizable driving experience—something that modern EV buyers increasingly value.
Frequently Asked Questions — FAQs
Q. What is the new feature added to Mahindra XEV 9S?
- Mahindra has introduced a Custom drive mode that allows drivers to individually adjust suspension, steering, powertrain, and climate settings.
Q. Which variants get the Custom drive mode?
- The feature is available only on Pack Three variants of the Mahindra XEV 9S, as they come equipped with adaptive dampers.
Q. Why was the Custom mode introduced?
- It was introduced to address feedback regarding the soft adaptive suspension setup, which caused noticeable vertical movement over uneven roads.
Q. Will existing XEV 9S owners receive this update?
- Mahindra has not officially confirmed it, but the update may be rolled out via OTA update or through authorized dealerships.
Q. Does Race mode solve the suspension issue?
- Yes, Race mode offers firmer suspension settings. However, it also sharpens throttle and steering response and increases energy usage, making it less suitable for daily driving.
Q. Does Pack One or Pack Two get this feature?
- No, Pack One and Pack Two variants use passive dampers and do not receive the Custom drive mode.
