Quick Highlights:
- Mahindra launches doorstep service for electric SUVs in Delhi NCR through eVan units.
- A 26,000 sq ft Mahindra Institute of Learning Excellence set up to train service professionals.
- Five new service touchpoints added, increasing capacity by about 70 working bays.
- Plans to expand mobile EV service to other major cities in the near future.
Mahindra Strengthens EV After-Sales Ecosystem in Delhi NCR
Mahindra has taken a significant step toward improving ownership experience by expanding its after-sales service operations in Delhi NCR. The move focuses on infrastructure upgrades, workforce training, and mobile servicing capabilities, all aimed at supporting the brand’s growing SUV and electric SUV portfolio.
From my perspective, this kind of backend investment is often overlooked but crucial, especially as EV adoption rises and customers begin to expect faster, more convenient service options.
New Training Hub to Support Advanced Vehicle Technologies
A key part of the expansion is the establishment of the 26,000 sq ft Mahindra Institute of Learning Excellence in Delhi NCR. This facility serves as a central training hub for sales teams, mechanical service staff, and bodyshop operations.
The centre features an experiential learning demonstration hall and is designed to equip technicians with the skills required to handle increasingly technology-driven SUVs and electric SUVs. With Mahindra expanding its XEV and BE electric ranges alongside ICE models, strengthening technical readiness appears to be a timely move.
In my view, structured training facilities like this can play a decisive role in maintaining service quality as vehicles become more software- and electronics-heavy.
Doorstep Service Introduced Through eVan Units
Mahindra has also rolled out its Electric Vehicle Assistance Network (eVan) in Delhi NCR. These dedicated mobile service vans are designed to provide doorstep maintenance and minor repair services for electric SUV owners.
Each unit is equipped with:
- Battery pack and charger
- Hydraulic scissor lift
- Wheel balancer
- Car care and washing equipment
Services include periodic maintenance, minor repairs, and vehicle washing carried out at the customer’s location. The company has indicated that the eVan concept will be expanded to other major cities in the coming months.
Personally, doorstep servicing feels like a practical solution in dense urban regions where workshop visits can be time-consuming.
.webp?ops=f_auto,w_640)
Expanded Service Network and Capacity
To further strengthen its presence, Mahindra has inaugurated five new service touchpoints in Delhi NCR, collectively increasing service capacity by the equivalent of 70 working bays. This expansion is expected to reduce waiting times and improve turnaround efficiency.
The rollout also includes a dedicated commercial vehicle service facility in Northwest Delhi, ensuring broader support across both passenger and commercial vehicle segments.
Aligning Service with Growing SUV and EV Demand
Mahindra’s SUV portfolio, including BE 6, XEV 9e, and newer electric offerings, has seen steady demand growth. By investing in training, mobile service infrastructure, and expanded workshop capacity, the company appears to be aligning its service ecosystem with a larger and more demanding customer base.
To me, this signals a broader shift in the Indian automotive market where after-sales experience is becoming just as important as product appeal.
Frequently Asked Questions — FAQs
Q. What is Mahindra eVan service?
- Mahindra eVan is a mobile electric vehicle service unit that provides doorstep maintenance, washing, and minor repairs for Mahindra electric SUVs.
Q. Where has Mahindra launched the doorstep EV service?
- The service has been launched in Delhi NCR, with plans to expand to other major cities.
Q. What facilities are available in the Mahindra Institute of Learning Excellence?
- The 26,000 sq ft training centre includes training areas for sales and service teams, mechanical and bodyshop operations, and an experiential learning demonstration hall.
Q. How many new service centres has Mahindra added in Delhi NCR?
- Mahindra has added five new service touchpoints, increasing capacity by about 70 working bays.
Q. Which vehicles will benefit from the expanded service network?
- The expansion supports Mahindra’s SUV lineup, including electric SUVs, as well as commercial vehicles in the region.
