Quick Highlights:Hero Vida launches extended warranty up to 5 years/75,000 km and 5-year battery protection.Assured Buyback offers up to 67.5% resale value after 3 years.VIDA Edge subscription includes unlimited fast charging and 40+ connected features.24/7 roadside assistance and Battery-as-a-Service lower ownership worries and costs.Hero Vida Rolls Out New Value-Added Services to Strengthen EV Ownership ExperienceHero Vida, the emerging electric two-wheeler brand from Hero MotoCorp, has introduced a comprehensive suite of value-added services designed to make electric scooter ownership more reliable, affordable, and customer-friendly. The latest offerings include extended warranties, buyback assurance, connectivity features, charging benefits, and round-the-clock roadside assistance, all aimed at building customer trust and boosting EV adoption in India.Extended Warranty and Battery ProtectionTo address long-term reliability, Vida has launched an extended warranty program covering 11+ critical components for up to 5 years or 75,000 km. Complementing this, the company has introduced a 5-year or 60,000 km extended battery warranty, which protects against performance loss and alleviates concerns about battery degradation—often the biggest hesitation among EV buyers.Assured Buyback for Financial CertaintyHero Vida is also offering an Assured Buyback plan, a first-of-its-kind initiative in the segment, that allows customers to return their scooters after three years for up to 67.5% of the original ex-showroom price. This not only reassures customers about resale value but also encourages hassle-free upgrades to newer models, supporting VIDA’s long-term ecosystem approach.VIDA Edge Subscription: Tech-Enabled OwnershipThe new VIDA Edge subscription brings together unlimited fast-charging access and over 40 advanced connected features. These include real-time battery health monitoring, detailed ride statistics, charging station locator, and regular OTA updates. The subscription is positioned as a one-stop solution for riders looking for convenience, connectivity, and cost efficiency.24/7 Roadside Assistance for Peace of MindEnsuring that customers have reliable support at all times, VIDA has launched round-the-clock roadside assistance . This service covers flat tires, discharged batteries, and mechanical faults, while also offering nationwide towing. The program aims to reinforce customer confidence by removing uncertainty from daily commutes and long rides.Battery-as-a-Service for Affordable MobilityTo further reduce the cost of ownership, Hero Vida has introduced a Battery-as-a-Service (BaaS) model. Customers can now choose to purchase the scooter separately from the battery and opt for a subscription-based payment plan. This flexible financing structure lowers upfront costs and makes EV ownership more accessible to a wider customer base.Leadership StatementCommenting on the initiatives, Ms. Kausalya Nandakumar, Chief Business Officer, Emerging Mobility Business Unit , said:“At VIDA, our mission is to democratize electric mobility by making it truly accessible and affordable for every customer. With our value-added services such as extended battery warranty, assured buyback, and comprehensive roadside assistance, we are removing barriers and simplifying the transition to sustainable mobility. This festive season, we reaffirm our commitment to empowering customers with solutions that make EV ownership effortless and dependable.”Market Context and Ecosystem ExpansionThe launch of these services comes during the festive season—a crucial period for automotive sales in India. VIDA scooters, including the recently launched VIDA Evooter VX2, will now be backed by one of the most comprehensive EV ownership ecosystems in the country. The company also operates India’s largest EV charging network with over 3,600 stations , providing riders with unmatched convenience and reducing range anxiety.With these initiatives, Hero Vida is positioning itself as a customer-first brand that goes beyond selling electric scooters to offering a complete ecosystem of services. By combining financial security, long-term reliability, and cutting-edge connectivity, VIDA aims to accelerate EV adoption and build trust among first-time electric scooter buyers.