VinFast, the fast-growing electric vehicle manufacturer from Vietnam, has announced a strategic partnership with Indian mobility service provider Global Assure to establish a full-service customer support ecosystem across India. This move comes ahead of the anticipated launch of VinFast’s premium electric SUVs, the VF6 and VF7, marking a key step in the company’s entry into the Indian EV market.Customer-Centric ApproachThrough this alliance, VinFast aims to deliver a seamless and reliable ownership experience to Indian consumers. The newly announced support framework includes:24/7 Call Center : Professionally trained agents offering round-the-clock assistance.Nationwide Roadside Assistance (RSA) : Quick response for breakdown situations.Mobile Charging Services : On-the-spot charging for EV users.On-Demand Mobile Repair Vans : Real-time diagnostics and minor repair services.Customers can access these services via the toll-free number 1800-571-8888 or email vfcareindia@vinfastauto.inStrategic Importance Ahead of LaunchVinFast’s move is seen as a proactive measure to address one of the most critical concerns for Indian EV buyers with after-sales service and support. By leveraging Global Assure’s established network and operational capabilities, VinFast intends to offer Indian consumers an EV experience that extends beyond just the product.“Together, we aim to create a holistic and reliable EV ecosystem that offers true peace of mind,” said Pham Sanh Chau , CEO of VinFast Asia.This service network will play a pivotal role in supporting VinFast’s upcoming launch of the VF6 and VF7 mid-size electric SUVs, which are set to compete with models from Tata Motors, MG Motor India, BYD, and Mahindra Electric.VinFast's Broader India StrategyA subsidiary of Vingroup JSC and publicly traded on the NASDAQ (Ticker: VFS), VinFast has ambitious plans for India. The company’s portfolio includes electric SUVs, e-scooters, and electric buses, and it is rapidly expanding across key markets in North America, Europe, and Asia.India is central to VinFast’s global expansion, with plans for local manufacturing, a “Made-for-India” product strategy, and now, a robust customer support network.Industry ImpactVinFast’s announcement reflects the growing importance of end-to-end service ecosystems in the Indian EV sector. As competition intensifies, manufacturers are increasingly focusing on customer experience as a key differentiator.With this partnership, VinFast not only signals its readiness to enter India but also its long-term commitment to building trust and loyalty among Indian EV consumers.